Shipping policy
At Haeng Bok Clay, each piece is thoughtfully handcrafted and carefully prepared before it makes its way to you.
Processing Time
All orders are processed within 2–4 working days.
As each piece is handmade, slight variations in preparation time may occur during peak periods or for custom orders. We appreciate your patience as we ensure every piece meets our standards.
Shipping (Singapore)
- Standard delivery: 2–5 working days
- Free delivery for orders above $60
- A flat shipping fee applies for orders below this amount
All orders will be securely packed to ensure they arrive safely.
International Shipping
International orders may be subject to import duties or taxes upon arrival. These charges are determined by your local customs authority and are the responsibility of the customer.
Order Tracking
Tracking details will be provided once your order has been shipped (if applicable).
Delivery Notes
Delivery times are estimates and may vary due to:
- Courier delays
- Peak seasons (e.g. festive periods)
- Unforeseen circumstances
Haeng Bok Clay is not responsible for delays once the parcel has been handed over to the courier.
Incorrect Address
Please ensure that your shipping details are accurate at checkout.
We are not responsible for parcels delivered to incorrect addresses provided by the customer.
Handmade Note
Each piece is lovingly handcrafted, so slight variations in shape, colour, and detail may occur—making every piece uniquely yours.